TERMS AND CONDITIONS
Warranties and returns
Subject to these terms, all goods carry an implied warranty in accordance with the Consumer Protection Act 68 of 2008 (“CPA”) which forthwith gives the consumer the right to return unsafe and defective goods in terms of section 20 read together with section 56 of the CPA. Notwithstanding, the CPA implied warranty, our goods also carry a manufacturer’s warranty where applicable, which will run concurrently with any warranty in terms of the law.
The implied warranty on goods supplied places an obligation on TV4FREE.TV to accept the return of unsafe or defective goods within twelve months of delivery, in the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA. Furthermore, the consumer has a right to return goods to TV4FREE.TV if:
a) The consumer finds, within ten days of delivery, that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);
b) The consumer did not have a chance to examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
c) The consumer has refused delivery of any of those goods, because they were mixed with items that were not ordered, as contemplated in section 19(8).
Under no circumstances will we accept returned goods where the consumer has been afforded the opportunity to inspect the goods prior to the purchase, the goods have been damaged due to the customer’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or have been subjected to misuse or abuse.
We sell goods for domestic purposes only and for the purpose for which they were manufactured. Normal wear and tear will also be excluded. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will, as per our Return Policy, assess the goods to determine the reason for the defect in the goods.
We will consider and deal with all other returns in terms of applicable law, the manufacturer’s warranty, the terms of the extended warranty and our Return Policy. All refunds are less any charges permissible in terms of the law. If you are entitled in law to return goods to us for any reason, the law in certain instances allows us to charge for the use of the goods and to be able to restock the goods..
As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture of our commitment to you we have established a ‘change of mind / peace of mind’ return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act.
In terms of this return policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging, subject to the fact that they have not been misused or abused or damaged due to gross negligence on the part of the customer.
Please retain your invoice as proof of purchase.
WHAT IS NOT COVERED
- The warranty does not cover any defects caused by foreign objects /connection errors that is not part of the appliance, including but not limited to;
1.2 use other than domestic use by the customer or his/her immediate resident family at the declared address appearing on the front of this document;
1.3 failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
1.4 the use of accessories which have not been approved by the manufacturer;
1.5 the application and/or use of any incorrect or abnormal electrical or water supply to the appliance;
1.6 any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;
1.7 neglect, misuse, or wilful abuse of the appliance;
1.8 anything related to the appearance of the appliance which does not in TV4FREE.TV sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discolouring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;
1.9 rust or the effects of rust;
1.10 repairs or attempted repairs of the appliance by any person other than TV4FREE.TV or its authorized repairers;
1.11 any modification of the appliance by any person other than TV4FREE.TV or its authorized repairers;
1.12 parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;
1.13 fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of the TV4FREE.TV;
1.14 any defect arising out of the design of the appliance;
1.15 any defect caused by lightning strike or power surges;
1.16 any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radio activity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel.
1.17 In the case of Satellite decoders; – remotes are not covered.
2. In addition, TV4FREE.TV Ltd will not be liable for the costs of –
2.1 work covered by the manufacturers’ recall of the appliance;
2.2 call out charges where the breakdown is not covered by the extended warranty; and
2.3 material or labour which are recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.
- TV4FREE.TV will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.
- Repairs may not be effected without prior authorization from TV4FREE.TV.